Normal occupancy permits a maximum of two people per room. An additional person (if room size permits) is charged extra as per the prevalent rate of the Home Stay.
The deposit / online payment is to be paid in advance equivalent to the total room nights booked for the entire stay to get the confirmed reservation. We accept deposits only against Maestro, Visa, and MasterCard. For any alternate mode of payment, please contact the Home Stay reservations. Corporate reservations need to be secured by a company credit card. For any alternate mode of payment, please contact Home Stay Reservation. Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in the cancellation & early checkout policy.
When making a reservation or using Ozone Valley services it is necessary to have information in order to identify you, contact you, and process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include if you choose to share that information with us, your preferences regarding the delivery of your services such as type of room, type of bed, and the like. You may wish to have your purchase of Amara Hotels & Home Stay services recognized in a third party’s loyalty program with which Ozone Valley has a relationship. To do so will require you to provide us with certain verification information such as your membership number in the third-party program. We also offer special discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify this upon check-in. Ozone Valley is a family of management companies that manage hotels for third-party owners. Your personal information is shared with the third-party owner of the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. All hotels that are managed by Ozone Valley are required to agree to abide by the terms of this Privacy Protection Policy. From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request. Ozone Valley may use the information you provide to send you offers and information about Ozone Valley services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to Ozone Valley which will manage the distribution. If you do not wish to receive such offers and information you may unsubscribe or opt out by sending an email to email@example.com, using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.
On cancellation of refundable booking, the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the Home Stay cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above. In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.
Any modification in the reservation is subject to availability at the time of making such a request.
Children (up to 5 years) can stay free of charge with parents without an extra bed. Children between 5 years to 12 years of age will be charged extra. Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.
If you fail to arrive at the Home Stay on the arrival date the entire reservation will be canceled automatically by the Home Stay and will be charged for the entire reservation. If you fail to check in on the first date but still continue your travel plan to stay at the Home Stay, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-canceled and no refund admissible.
Shortened stay is subject to an entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by the Home Stay subject to cancellation policy.
Please note that Home Stay neither guarantees nor is liable to admit any request for amendment in the plan or any other special requests which shall be admissible subject to availability on arrival. The request for airport pick-up requires intimation of the reservation at the time of the room(s) booking.